In this help article we will show you how you as a vendor can react quickly and easily if there is an interrupted payment from your customers. By being able to generate a new payment link, the installment payment for your products can continue seamlessly.
We will guide you through the process step by step so that you can maintain full control over the situation and ensure that your customers can successfully complete their installment payments.
In your account, go to the product that the customer has purchased.
Select the phone option.
A new window will open. There you can copy and paste the details of the customer from the previous order.
Please note that if the customer has already made a payment in the first order, you will have to adjust the amount accordingly.
Once you have filled in all the customer details, click on "Generate a link for order payment" and send this link to your customer.
IMPORTANT: The original order must now be cancelled. A new order ID has been generated to which the customer will now make payments. Avoid double payments by canceling the original order ID.
Exceptions
In some situations, the payment link cannot be generated via the phone offer. In order to benefit from the assistance of our support team, we ask you to make this setting so that we can generate the link. For further questions, please feel free to contact our support team.
Go to the seller section via your settings.
Click on the “Add seller” button.
Please keep in mind that the seller should have created an affiliate account (not vendor), or you will not be able to add his username.
Enter the name “DunningCopeCart” and click “Enter”.
Then select and confirm the product you need.
Don't forget to save the changes!
For further questions, please feel free to contact our support team at support-us@copecart.com.
Best regards
Your CopeCart US Team