Change payment method - An improved user experience
Elevate your user experience by seamlessly updating your payment method should your initial transaction face any hiccups. For instance, if a credit card payment is declined, we will provide a link for the customer to switch to a different credit or debit card.
Please note that if your initial payment was made with a card, you can easily change to another card. However, we're sorry to say that if your payment was made through PayPal, or bank transfer, changing to a different payment method isn't an option currently. We apologize for any inconvenience this might cause and thank you for your understanding.
How can the payment method be changed?
If a payment cannot be processed, we will promptly notify the vendor via email. This email will include a link and detailed instructions on how to update the payment method. Simply click on the link provided: https://www.copecart.com/us/orders/xxxxxx/payment_method and enter the order ID instead of the XXXXX.
To ensure a smooth process, we recommend using the link in an incognito window of your browser, as it may not function properly in a regular window. For example, if your order ID is abc1234, the new payment link will appear as follows: https://www.copecart.com/us/orders/abc1234/payment_method.
The customer doesn't need to inform a vendor about the change to another payment method. The vendor is automatically informed when a customer makes the next payment.
FAQ
Why can't the customer see the payment link?
Make sure to replace the XXX with your order ID. You can find this number on the invoice attached to your order confirmation.
Keep in mind that you need to open the link in an incognito window.
Can I change the payment method if I don't have another card?
Unfortunately, you're only able to switch from one credit card to another. We would suggest reaching out to the vendor and kindly asking them to create a new order for your remaining debt. This will allow you to select a new payment method that works best for you. Just be sure to have them cancel the existing order.
For further questions, please contact our support team at support-us@copecart.com.
Best regards
Your CopeCart US Team