At CopeCart, we serve as a digital platform that enables creators, known as "Vendors," to sell a wide range of products and services, including digital and physical items. While CopeCart facilitates the transaction process, it is important to note that the delivery of products and services is managed directly by the Vendor.
Here’s everything you need to know about how products are delivered to you:
1. Who is Responsible for Delivering My Product?
Once you complete your purchase, the Vendor is responsible for delivering the product or service. CopeCart facilitates the payment process but does not handle the physical delivery or digital distribution of the purchased items.
2. How Are Digital Products Delivered?
For digital products (such as eBooks, online courses, etc.), the Vendor typically provides a download link or access instructions via email. After completing your purchase, you will receive an email from the Vendor with the necessary details or a link to access your product.
In certain instances, your digital product may be delivered directly by CopeCart. In such cases, you will receive a second email, following the order confirmation email, which will contain a link to download your product. Should you encounter any issues with the download link, such as it not functioning properly, please do not hesitate to contact us at any time. We are more than happy to assist you and resolve the issue promptly.
3. How Are Physical Products Delivered?
If you have purchased a physical product, the Vendor will arrange for shipping and handling directly. You will receive an email with shipping details, including tracking information, once your order has been dispatched. CopeCart does not handle the logistics of shipping but ensures that the transaction process is secure.
4. Can I Contact CopeCart for Delivery Issues?
While CopeCart does not manage product delivery, if you encounter any issues with the transaction itself (such as payment problems or order processing errors), please feel free to reach out to our support team at: support-us@copecart.com. However, if you have any concerns about the delivery of your product (whether digital or physical), you should contact the Vendor directly. Their contact details can typically be found in your order confirmation email or on the product checkout page.
5. What Happens if I Don't Receive My Product?
If you haven’t received your product or service within the expected timeframe, we recommend checking your email’s spam or junk folder for communication from the Vendor. If you still haven’t received anything, please contact the Vendor directly using the contact details provided at the time of purchase. If the Vendor is unresponsive or there is an issue with your order that you are unable to resolve, please contact CopeCart’s support team, and we will assist you in reaching a resolution.
For further questions, please contact our support team at support-us@copecart.com
Best regards
Your CopeCart US Team