As a customer, you have the right to request a refund if you are not satisfied with the product or service you received. Please note that CopeCart is a payment platform that supports digital creators and online vendors with their transactions, but we are not involved in product delivery, marketing, or services provided by the vendor.
Steps to request a Refund:
Check the Refund Policy: Refund policies can vary depending on the product. It could be 0, 3, 14, or 30 days. You were shown the refund policy at the bottom of the checkout page and agreed to it before completing the purchase, so make sure to review it carefully.
Contact the Vendor First: Before reaching out to us, please try to resolve the issue directly with the vendor by providing a valid reason for your refund request. You can add us as CC in the email (support-us@copecart.com) so we can track the vendor's response.
No Response from the Vendor: If the vendor hasn’t responded to your inquiry, please contact our support team and provide all communication you've had with the vendor. We will reach out to the vendor on your behalf and request a prompt follow-up. If the vendor remains unresponsive, your case will be escalated to the appropriate team for further action.
How Does the Cancellation Work?
If you need to request a refund, whether through the vendor or CopeCart, please provide the following details:
Your Full Name
Order ID
Transaction ID
These details can be found in your order confirmation and invoice.
What if the Refund Period Has Ended?
If the refund period has passed (e.g., you’re 20 days into a purchase with a 14-day refund policy), CopeCart cannot process a refund. However, you can still contact the vendor and try to negotiate directly. The vendor’s email address can be found in your order confirmation email.
Important Note on Refund Requests:
Each cancellation request will be reviewed individually to ensure a fair and satisfactory solution. We take the time to carefully assess each case, so feel free to contact us if you have any questions or concerns.
Chargebacks and refunds
Before Requesting a Chargeback: Let Us Help You First!
We understand that sometimes things don't go as planned, but before requesting a chargeback through your bank, we encourage you to reach out to us first. At CopeCart, we often have faster and more efficient ways to resolve issues, ensuring you get the support you need without any delays. Going directly to your bank or PayPal may seem like the easiest solution, but it can often complicate the process unnecessarily. In most cases, we can address your concerns quickly without the need for third-party involvement.
If you initiate a chargeback before your refund period ends, it may take up to 6 months to receive your money back, depending on the outcome of the chargeback. However, if you request a refund directly through us, the process typically takes only a few business days. We strongly recommend choosing the refund request route directly with the vendor for a quicker resolution.
Let us handle the situation for you—saving you time and hassle!
For further questions, please feel free to contact our support team at support-us@copecart.com
Best regards
Your CopeCart US Team