A-E
Addon: An additional, often complementary, product offered to a customer before they have purchased the main product.
Affiliate: a user registered with CopeCart who sells other people's products (i.e., Vendors) through a special link of their own and receives a set commission for doing so. Affiliate account is free of charge.
Read more: Account types at CopeCart, affiliate management.
Apple Pay: a payment solution used for instant one-click payments. Apple Pay should be pre-configured on the customer's device to be available, and it will be displayed only on the Safari browser.
Cancellation: A process by which a subscription or installment is cancelled (terminated). Termination ≠ Cancellation.
Cancellation/refund: A process of scheduling the transaction that results in a return (refund).
Chargeback: is a transaction reversal initiated by a customer through their bank to dispute unauthorized charges or issues with a purchase, such as non-delivery or defective products.
Read more: Chargebacks at CopeCart
Dispute: disagreement between a buyer and seller regarding a transaction, often involving issues like non-delivery, defective products, or billing errors, which may lead to a refund or chargeback request.
F-J
Google Pay: A payment solution used to make instant one-click payments. Google Pay should be pre-configured to be available on the customer's device.
Installment payment: A payment plan in which the product price is divided into a fixed number of amounts that are paid at specified intervals. Regular payments may be charged on a daily, weekly, bi-weekly, monthly, semi-annual and annual basis.
IPN Notification: A message that is automatically sent to the pre-configured system when actions such as product purchase, customer registration, chargeback, refund, order cancellation, or subscription cancellation are triggered.
JVP (Joint Venture Partner): Another vendor invited to contribute to a product development as a partner in exchange for their respective share of the revenue.
Read more: JVP at CopeCart
K-O
Klarna: Financial institution with flexible payment options for customers in the US.
Logistician: Affiliates with advanced privileges whose job is to maintain and track all shipping activity.
Read more: Affiliate management, logisticians at CopeCart.
Microsoft Pay: A payment solution that enables instant one-click payments. Microsoft pay should be pre-configured to be available on the customer's device.
One-Time Payment: A type of payment plan where the Customer must pay the entire amount at once.
P-T
Payment method: the way in which a customer pays for the purchased products. CopeCart supports the next payment methods: PayPal, VISA/Mastercard, Klarna and Invoice (bank trasnfer)
Payment plan: The algorithm used to charge a buyer with payments. CopeCart supports one-time, installment and subscription payment plans.
Payout: The amount earned and received by a seller and/or affiliate according to a customized plan. Minimum payout is $250.
Read more: Payout process at CopeCart, Payouts FAQ.
Payment interval: a fixed period that defines the regularity of charges for subscriptions or installments. Can be set to daily, weekly, bi-weekly, monthly, semi-annually and annually.
Privacy: The protection of personal data. You can familiarize yourself with CopeCart's privacy policy here: Privacy Policy.
Refund: The process of returning the transaction amount to the buyer is called a refund. Refunds are initiated by the Seller or by CopeCart on behalf of the Seller. Refund = Cancellation.
Read more: Refund policy at CopeCart
Support email address: A vendor's email address to which customers can send their questions and requests. Support email is entered into a corresponding field in the account settings. Vendor can set its personal email used for registration as support email or use a special email created for support requests. This support email is displayed on the checkout page and thank you page.
Subscription: The payment plan that consists of recurring fixed payments and may not have an expiration date. Regular payments may be charged on a daily, weekly, bi-weekly, monthly, semi-annual, and annual basis. Vendor may pause the subscription or create a temporary subscription.
Subscription Termination: The process of terminating a subscription payment plan that can be initiated at any time.
Thank You Page: The page to which a customer is redirected after purchasing a product. The Vendor creates and configures this page to provide access to the product and supplemental information (if any). If the Vendor does not create this page, a default thanks you page provided by CopeCart will be used.
U-Z
Upsell: an additional product offered to a customer after the purchase of the main product.
Read more: Create Upsell Page
Vendor: A user registered with CopeCart who creates and sells products. The vendor account is free of charge.
Read more: User types at CopeCart
Seller: Affiliates with advanced permissions, whose task is to sell products through the “Phone Offer” feature.
For further questions, please contact our support team at support-us@copecart.com
Best regards
Your CopeCart Team