There may be times when customers want their subscriptions cancelled. The cancellation can be done by both the buyer and the seller.
To do this, log in to your CopaCart account and go to your transactions.
Select the order ID and you will be redirected to the order overview. Click "Cancel subscription".
Now the subscription is canceled, and no further debits will be made.
Time-limited subscription
You have the option to make your product available for a limited period of time and the subscription will be automatically terminated after expiration and no further debits will be made to your customer.
You can set the date for the end of the subscription yourself. It can be either a current date to cancel a subscription immediately or another date when you want the payment plan to end automatically.
To do this, select a suitable date in your order overview:
Notifications and customer access after subscription cancellation
When the subscription is cancelled, the customer's access to the digital product will be automatically disabled only if you have configured the corresponding IPN. In all other cases, you should manually disable access to the products for the unsubscribed users.
If you do not configure an IPN, you will not be notified about failed or cancelled payments, and you will not be able to know whether access to a product should be disabled.
Functional restrictions
When you cancel an installment or subscription, you cannot reactivate or resume it. You can resume the cancelled subscriptions later.
It is possible to pause subscriptions and suspend regular payments to resume them later without affecting the payment schedule.
For further questions, please feel free to contact our support team at support-us@copecart.com
Best regards
Your CopeCart US Team